Cleaning up your email list … and what to do with Mickey Mouse!

We are in the process at Time on Task of switching to 1 Shopping Cart for our newsletter and auto responder system.  That has meant checking into our list of subscribers and cleaning up the names and information to import to the new system.

I had been thinking that this is a task to do regularly with an email list – check your reports – especially after talking to a new client and discovering she had been using an automated newsletter system for a few years now and never once checked her bounce/delivered reports.  One quick call determined she had many errors, current clients on the bounce list and many old and out of date ones as well.  She also had no idea how many were getting opened every month and if anyone was clicking on the links in her articles. Keeping this list up to date is important for a few main reasons:

  1. When you are paying a different fee with different subscriber levels -you will want to ensure that invalid emails are not going out every month – causing your numbers and thus your fees to be higher.
  2. Knowing if there are entry errors on your list and that people who should be getting your emails are not.
  3. You are investing time and money into creating your newsletter – what if not one soul was reading it? Would you change things around with your content, try something new or maybe even stop altogether and use your time/money elsewhere?

You would not know the answers to these questions if you are not checking your reports.

It is important to take a few minutes and review your bounce list each month and see if anything is out of place. Bring it up to date, fix the errors and get rid of the invalid emails. Sometimes you will come across emails you are uncertain what to do with.

mickey mouse 10 Cleaning up your email list ... and what to do with Mickey Mouse!

Mickey.... one of my email Subscribers

Which brings me to the point of my post today… Mickey Mouse is on my Newsletter list. Yep – Mickey Mouse. The big-eared one himself… and I am sure it is him because of the email address – mmouse at a Disney domain name (I can’t publish full email addresses you know). An interesting dilemma…

I was going to delete him, but then realized his email was being delivered and opened – I checked my reports, again the importance of checking these reports comes out.

Curiouser and Curiouser…  I think for now I will leave Mickey alone and be happy I have such a celebrity on my list.

What would you do? and more importantly, do you regularly check your reports/list?

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Taking Stock of You

planning 20101 150x150 Taking Stock of YouHere it is the end of December and I am in the organizing mode again… happens every year to me.
Through the busy-ness of the year there are some things that keep getting left on your to-do list and they build up.  You get to a point where you HAVE to deal with them so they are no longer a distraction.  Time on Task surpassed my expectations this year, my first full year in business and now I find that I will use my time over the next couple weeks to take stock of ME!
It might be an out of date expression – taking stock, but I am definitely one of those Year-end, gotta get everything in order – types of people.

My plans are to:

  • Look over my business plan – which is about a year and half old now and make changes and updates. I know I have moved into a couple different areas than when I wrote this plan, plus I will look back at what I projected for the first two years and see how I did. Hard to move forward unless you know where you have been.
  • Brainstorm some new ideas for business and changes that I want to make, in a week I will be launching an eBook I wrote – Talking on Twitter – meant to help people learn to use Twitter themselves.  I have another book in my head waiting to get out on paper as well as several other ideas that need to be written down and logistics worked out. New plans!
  • I clean out my filing cabinet, shredding what is no longer needed and filing away my taxes and other files that must be kept for a certain amount of time.
  • and this year, I plan to torture my husband (hehe) and work through a plan together for the future.  I bought a book earlier this year from Dr. Ron Arndt, a Dental Management Coach who has a Couples Planning Kit.   As a couple, we rarely sit down and talk about finances and plans for the future – personally, for business and for the family.  This year we are going to do just that using Dr. Arndt’s book as a guide. I have already peeked through it and it covers almost anything you would think of to plan for your lives together.

Well, those are my plans… what have I missed?  What areas of your life do you find yourself taking stock of at this time of year?  Leave a comment here so others can get ideas from you!

All my Best to my readers for a Happy and Prosperous Year in 2010!

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Why did I hire my Virtual Assistant?

Recently, I met with one of my clients, one who had started working with me back in January. We have had a lull in work lately mostly because she was trying to make everything perfect before handing it over. Finally at this week’s meeting she realized that this was actually holding her back in all areas of her work.

paper piles 150x150 Why did I hire my Virtual Assistant?As we talked about a timeline when I would get the work and what the deadline was for some of it, she then mentioned how she was going to block off two days in a few weeks to go through all her files and sort everything out to give to me. She was also talking about how her workshop was coming up and that she had a conference out of town in 3 weeks as well. Very busy time.

So… I casually asked ” Why did you hire me?”
The answer from her was “To help me get this work done and off my plate”.
I said “Right, but look what you are doing now. You are actually thinking of blocking off two entire working days to sort the work for me; and when I get it I will have to do that to most of it anyhow.”
I paused, “Now think, how many client appointments could you book and what income would you earn from those in the two days?”
“Four clients”, she said. “And about $1,000.00.”
“And…. how much money will you pay me to do the work?” I asked.
“Argh!” was her answer. “You are so right. I will box it up right away!”

I think the stress of all she had going on, finally made her see the light.

Working with a Virtual Assistant (VA) shouldn’t be stressful – it should be the absolute opposite. As long as you have good communication and trust, you can easily give your VA what she (or he) needs and the work will get done. A simple system for assigning and handing over the work and it will get done.

You will gain what you wanted by hiring your VA in the first place… your time back to work on more important tasks and the work not requiring your special skills gets done.

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How do you manage your day?

Life has gotten busy. Business has picked up and just when school let out for the summer! Yeahhhhh! (can you hear my fear?)

In an effort to keep on top of my tasks and clients I have been working on creating a system for over a month. Nothing was working. I tried online calendars, shared calendars, spreadsheets , a notebook and more.

agenda phone 150x150 How do you manage your day?The notebook was actually my preference for tasks, not so much appointments though. These I seemed to need in my Outlook calendar. I needed the popup reminder whether on my computer or my Blackberry.

Fine… appointments solved, now the tasks and client work; which is the crux of my business and cannot be missed. I decided to look around my office supply store and indeed found what was similar to my notebook, but had the structure my scribbler was lacking.

What I ended up with was a planner that has one page for the week and appointment times from 7am to 7pm and the second page is like a notebook page with lots of rooms for notes and reminders. It’s what I thought I was looking for… and having been using it for a week, it has turned out perfectly.

I was re-reading my Time Management book by Julie Morgenstein and she goes into detail about how people can be Visual/Tactile or Linear/Digital.  The stress is on discovering what works for you and then using that method.

I guess I am a mix of both; for tasks I am visual and I know it.  Clients files are on the desk and the planner is open there as well.  I need to ‘see’ my work to do it.  But for kids appointments/meetings/seminars  I am digital, which has the added bonus of a reminder bell.    What systems do you have in place?

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It's Tax season… Are you ready for your Accountant?

If you have a great expense tracking system for your business and can say the word “Accountant” right now without having bad thoughts of something hidden in your closet, then this column is not for you.

If  however, like many busy people, you have been stuffing slips and receipts into an envelope or box – you may be feeling a bit stressed at the mention of the words tax and accountant.
Finding a solution to keeping track of expenses and invoices can be as simple as hiring a virtual assistant (VA) to do them as a special project right now, or to be even more efficient, on a regular basis during the year. Keeping up to date also means you have a better picture of where you stand financially.

Recently, I took on a client to do just this for her during the year – this will take me about 1 hour a week to keep her on track – and will save her double that in time, as well as allowing her more time to work directly with clients and invoice them.

More revenue and less time wasted, one of the major benefits of hiring a Virtual Assistant.  Hiring someone for one or two hours a week is something most businesses would never think of doing.  VA’s make this a possibility. They work for several clients and only for the time needed, and can take on a job that may only require one or two hours a week as well as ones needing 10 hours a week.

My advice to you as a business owner, is to look at your bookkeeping system and how effective it is.  If you are in a position right now where you will have to take several days to sort and organize everything in order to get your taxes done, may I suggest you look at a time saving alternative such as hiring a virtual assistant.
Call our office for a consultation and learn how you can be ready to smile at your accountant every time you see him or her.

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