Posts Tagged ‘Small business’
Focus, Reinvent, Fill a Need
Time Management – Phone Calls at Work
How to keep personal phones calls from interrupting your business
If you depend on the phone for business, you need to find a way to keep the lines clear for business. If not, you can find yourself getting annoyed, frustrated and less productive. Take note of how many calls a day you take or make that are related to your business. Then write down the amount of personal phone calls you get that interrupt your business calls and work day. This will give you an idea of the importance of the calls and how much time you spend on each.
The one thing that you have to do is figure out a plan that will help you keep your calls in order. You don’t want to be interrupted when you are trying to talk to a potential client and have the beep of call waiting make the prospect lose focus on your conversation. Interruptions are considered something that is ‘not necessary now’. Of course you want to know immediately if you have a death in the family or if something bad has happened but there are certain things that you should not bother with at work.
It is important to figure out what is getting in your way and stop it. Most of the time, people find out that friends and family may be causing a dip in productivity – especially when you work in a home office as I do. Ignoring the problem will not help you at all.
One day I had a relative call during a training session with a client and I had forgotten to turn off call waiting (my practice during important calls). Lucky it was a good and patient client. My relative called my office line, home phone, cell phone and then the office line again. At this point I excused myself a moment and took the call only to ask her “Are you dying, is Mom in the hospital? If not I am talking with a client which is why I did not pick up any of the phone lines and you need to leave me a message.” She apologized when we talked later that night and it has never been a problem since.
Some options?
- Having two different phone lines may be the right answer if you want to ensure you receive personal calls.
- You might want to answer personal calls only on your cell phone and the business calls managed by your office line.
- If you are working away from a desk you may want to have two cell phones on you at all times. Then one would be used for work only and the other would be for your personal calls to be handled.
If two phones are not an option you may just want to keep your cell phone off during the day so that you are not bothered with personal calls. This may be the best way to handle the problem of being bothered when you are trying to make or receive calls.
Remember running a successful business is one thing that you do not want to forget about. Make certain you are putting enough time into your clients and business and not talking on the personal line all the time. Some tips to help you manage these types of call or interruptions are:
- Mark off certain times of the day for your personal time. You might want to make all the calls that you need to for business in the morning or before two in the afternoon so that you are not being bothered with other things.
- Let people know your schedule so that they are not calling during the important times. This is going to help eliminate the problem calls that you are getting so you will not have to stress over it.
- Use Voice Mail or let the machine get the calls that can wait.
- Use Caller ID to help you make the choice of a call that can wait or not. Turn it off during very important calls where the beep can be distracting.
- If you have a problem caller – tell them otherwise they will never change their calling habits.
Learning to manage your time is one of the most efficient ways to make your career soar. You want to be able to have time to work on your business as well as give your family and friends time too. The only thing that you can really do to rectify the situation is make time for both. Figure out a plan of action that is going to work best for you and never let either one interfere with the other.
What tips to you employ to make certain you can connect with family and run your business?
Work at Home? How’s your Support System
Distractions at Work – Staying Productive
Kathy's family at the Beach
This week, I returned from two weeks away on vacation. We had a fabulous time in New England at Old Orchard Beach and I was able to check some emails and do a bit of needed work, but my preparations before I left and my team support while gone really made it easy to be away from the office.
Of course we returned at a very busy time – not only is it the end of the month (books and billing due), but the kids are still home and needed a few more things before starting school on Sept 2nd AND add to this one of the worst heat waves I have ever experienced in Nova Scotia.
Today the temps got up near 34 C (about 88 F) and with our lovely maritime humidity it felt like 41 C (104 F). I am not very good with high temperatures like this – not at all. So my productivity this week has been less than my norm and that only adds to the cranky-i-ness.
We are all human and have issues at times. Today mine was the heat. Oh, the horrible heat of the last few days. Earlier this summer I told my husband (during another mini heat wave) that I had had enough and was going to buy a portable air conditioner for my office. Of course, it was a hard sell, that type of purchase, when in all honesty I might only need it a few weeks (even days) every year. Yet the arguments against it were coming from someone who works day in and out in a nicely air conditioned office building. So we decided it was not something we would pursue.
Yesterday, however, was my breaking point. We all have them, and mine was when I started sweating in places I did not know that it was possible to do. The kids were all cranky and hot, I was cranky and hot and nothing (not even a quick trip down the road to the neighbourhood beach) could keep my mind off the uncomfortableness of it all. Needless to say I was not very productive at all. I even tried working late at night, but the heat just wouldn’t go away.
As a small business owner, my work is the business and if I cannot work then not too much gets done. And this heat wave is to continue until Friday night when we will probably get hit by Hurricane Earl.
This morning when I got up at 7 and the day was already stifling, I made my executive decision. Right after walking the dog, and checking some online availability, I headed out – telling the kids I would be back in while.
I went right to my local Canadian Tire store (think Lowe’s, but even better) and found what I was after – the tool to make me a productivity machine! I also got the extra materials I needed to rig up something to make it work properly and back home I went to spend the next 3 hours on setup. (Or should I say sweat up)
The end result was absolutely what I needed. Sometimes you just have to go for it and take the steps needed to make everything work properly. And that is exactly what I did. I took a picture and emailed it to my husband at his work. His response?
“You look happier in this picture than you did on our wedding day.” (Absolutely not true, but I was pretty happy).
You can see for yourself my level of happiness!
The lesson for other Work at Home and Small Business Owners – Staying productive is Key. Always be looking to implement systems or use tools that will help run your business efficiently and keep you productive. And, these tools/systems may not always be standard to everyone.
PS. Hubby was quite okay in the end with my purchase – partly because by the time he made it home from work, the humidex was setting records all over the province and neighbouring ones as well. My task for tomorrow? Figuring out how to keep everyone from crowding in my office to stay cool! 
Blog Commenting can increase your Website Traffic
Everyone wants to bring in more traffic to their website. A simple way is though other blogs - making comments on other blogs, especially those in your niche.
How does this work?
Commenting gives you backlinks to your site. Backlinks are incoming links to a website or web page. Most blogsites have you enter your name, email and website link to post a comment, this allows other readers to click on your name and link and they will be directed to your website. Backlinks can also help your own SEO (Search Engine Optimization). Your ranking in search engines is increased with the more backlinks to your site. Better rankings, means better chances of being found in an internet search.
Making these comments also allows you to showcase your expertise on the topic to others reading the blog and comments. It offers and opportunity to get exposed you to an audience you may not otherwise have a connection to.
Choose wisely when picking what blogs to comment on. Go for a niche connected to your type of business and choose well ranked and respected sites. Making comments on sites like this means your name and backlink will also be published within another high ranking website. This helps your own online visibility. Finding blogs can be as easy as following main ones in your niche or setting up Google alerts for specific terms and watching for good blogs to comment on from these alert results.
In most cases the first person to comment will get the most clicks to their site. People tend to follow on the first few then the most valuable… so make it a good comment and one that people will remember.
For your own blog you should encourage readers to engage and post comments on your posts, and when they do; reply and acknowledge that they took the time to:
- Read your post
- Make a comment
Their comments are also an opportunity for you to go deeper when providing an answer – help them out by providing links to your services or products. Take what you posted in the blog and based on what their comment is, go into more detail to help them. Taking the time to do this will build your reputation and someone who is willing top lend a hand and go one step further when people ask questions. This helps build that KLT factor – Know, Like and Trust – so that people can visibly see why people do business with you and want to do the same.
Always have the option for blog readers to get blog updates via email or an RSS reader. If they can sign up it means they get an email every time you publish a new blog post, creating an opportunity for them to directly read your blog and make a comment.
How often do you look for other blogs to comment on? Is it a regular task you schedule in your weekly work – or simply a chance happening?
Here’s a challenge:
- Do a Google search on your name and see how many results are online.
- Setup a blog commenting time regularly over the next month.
- After the month is up, check your name search again and look at the results. Is there an increase in hits on your name?
I started this practice in late 2008, at that time there were about 1400 search results for my name (and they tend to all be me *benefits of a unique last name*). If I do a search today there are over 32,000 results. Yes all the social media content I do helps, but the blog commenting does as well.
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